Email us at support@mathsrocket.com. For anything about your account, please write from your parent account's email address so we can find it.
Common questions
Where do I find billing?
Tap 🔒 Parent area, enter your parent PIN, then Account → Plan & billing. On the web, Manage billing opens the secure Stripe billing page for your subscription. In the Android app, subscriptions are billed through Google Play.
How do I cancel?
Web: Parent area → Account → Plan & billing → Manage billing, then cancel renewal. Google Play: Play Store → Payments & subscriptions → Subscriptions → Maths Rocket → Cancel. Your plan stays available until the end of the period you have paid for.
I have a new phone. How do I get my subscription and progress back?
Install Maths Rocket and sign in with the same parent account: each child's profile and progress are restored from your account. If you subscribed through the store, open Parent area → Account → Plan & billing and tap Restore purchases, using the same Google Play account you subscribed with. A web subscription comes back automatically when you sign in.
How do I add a child?
Tap 🔒 Parent area, enter your PIN and choose Add a child. One subscription covers up to 4 children. To change or remove a child, tap their name, then Settings → ✏️ Edit.
Why does Max say it can only give built-in hints?
AI replies need an AI plan and an internet connection. Each AI plan has a fair-use monthly allowance; when it is reached, Max falls back to the built-in hints until next month. See the terms.
How do I delete my account?
Parent area → Account → Delete account… → Yes, permanently delete. It is immediate and removes your data and sign-in. Full details, including deleting by email: delete your account.
I forgot my parent PIN or password.
Email us from your parent account's address and we will help you get back in.
Read our privacy policy and terms of use.