Maths Rocket is provided by SMT NEXT. You can delete your parent account, your children's profiles and all the data on our server at any time, free of charge.
Option 1: in the app (immediate)
- Open Maths Rocket (Android app or web) and make sure you are signed in to your parent account.
- Tap 🔒 Parent area at the top right and enter your parent PIN.
- Tap Account.
- Tap Delete account…
- Confirm with Yes, permanently delete.
Deletion happens straight away and cannot be undone. It removes everything we hold for your family on our server, including your sign-in.
Option 2: by email
If you cannot use the app, email support@mathsrocket.com from the email address of your parent account, with the subject "Delete my account". We delete the account in the same way and confirm by email, within one month at the latest.
What is deleted
- Your parent account: email, name, the scrambled parent PIN and subscription status.
- Your sign-in (your Amazon Cognito user), so the email and password no longer work.
- Every child's profile and synced progress: skills, sessions, streaks, coins, review queue, reactions and mistakes.
- Homework and tasks set for your children, their class memberships and class completions, and their Friends and game-room records.
- Usage counters and device notification tokens.
- If you are a teacher or tutor, the classes you created (the pupils' families keep their own children's accounts).
- A web subscription paid through Stripe is cancelled automatically before the account is deleted, so it will not renew.
Previous copies kept by our storage's version history are erased automatically within 7 days.
What is kept
- Access log: the record of who viewed or changed a child's class or Friends data (for example, a teacher opening a class dashboard) is kept for up to 12 months, then deleted automatically. It records the action, who did it and when.
- Payment records: Stripe (web), Google Play and Apple keep their own records of payments under their own policies and legal obligations.
- Progress on your device: progress stored locally on a phone, tablet or browser stays there until you uninstall the app or clear the browser's site data.
Subscribed through Google Play or the App Store? Deleting your account does not cancel a store subscription. Cancel it in Google Play (Payments & subscriptions → Subscriptions) or in your Apple ID subscriptions, so you are not charged again.
Deleting one child only
To remove a single child and their data without closing your account: Parent area → enter your PIN → tap the child → Settings → ✏️ Edit → Remove.
More about how we handle data: privacy policy. Questions: support.